Frequently Asked Questions

We sell home and personal care products: detergents, cleaners, cleaning accessories, and non-food everyday items.

You can also purchase as a guest. Registration allows you to save your data, view order history, and receive special offers.

In Italy, delivery usually takes place within 4 working days from order confirmation. In Europe, within 6 working days (but usually arrives sooner), except in cases of force majeure or hard-to-reach areas.

Peninsular Italy: €5. Islands and Venice: €7. Europe: shipping calculated based on the weight of the cart. The total is always visible before payment.

Yes! We ship all over Europe. For European destinations, shipping is calculated based on the weight of the cart (maximum order 47.5 kg) and is always shown before payment.

For online purchases, you have 14 days from delivery to exercise your right of withdrawal, with the exception of sealed products opened for hygiene reasons (soaps, shower gels, detergents, shampoos, etc.).

For any damage — both to the outer packaging and the inner contents — contact our Customer Service by sending us some photos of the issue: we will resolve it immediately.

We accept the main methods indicated at checkout: credit/debit cards, digital wallets, PayPal, Klarna. The available methods are always visible before confirming your order.

Data is used solely for managing orders, deliveries, and requested services, in compliance with the GDPR. Full details can be found in the website's Privacy section.

You can write to us on WhatsApp (Mon-Fri 9 AM - 6 PM, messages only), via the contact form, or at the email address indicated on the Contact page. A chat is also available: click the icon in the bottom right corner during active hours.